Introduction and Scope

miravonquira ("we," "us," or "our") operates as a budget psychology education platform serving individuals across Canada. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website at miravonquira.com, participate in our educational programs, or communicate with us through various channels.

This policy applies to all personal information we collect about you, whether you're browsing our website, enrolled in our learning programs, subscribing to our communications, or engaging with our educational content. We're committed to transparency about our data practices and ensuring you understand your rights under Canadian privacy legislation.

Information We Collect

Information You Provide Directly

• Name, email address, and phone number when you register for programs or contact us
• Educational background and career goals during program enrollment
• Payment information processed securely through our payment processors
• Communication content when you email us or participate in surveys
• Program progress data and assignment submissions for enrolled students
• Feedback and testimonials you choose to provide about our services

Information Collected Automatically

• Website usage data including pages visited and time spent on our platform
• Device information such as browser type, operating system, and IP address
• Location data based on IP address to understand our geographic reach
• Cookies and similar technologies to improve your website experience
• Educational content engagement metrics to enhance our curriculum

How We Use Your Information

We use your personal information to deliver our educational services effectively and maintain strong relationships with our community. Your information helps us customize your learning experience, provide relevant program recommendations, and communicate important updates about your educational journey.

• Delivering personalized budget psychology education and program content
• Processing enrollments and managing your participation in learning programs
• Communicating about program schedules, updates, and educational opportunities
• Analyzing learning patterns to improve our educational methodology
• Providing customer support and responding to your inquiries promptly
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and educational regulatory requirements

Information Sharing and Disclosure

We respect your privacy and don't sell your personal information to third parties. However, we may share your information in specific circumstances to deliver our services or meet legal obligations. Any sharing is done with appropriate safeguards to protect your privacy.

Service Providers and Partners

We work with trusted service providers who help us deliver our educational programs. These include payment processors, email service providers, and educational technology platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or regulatory requirements. We'll notify you of such disclosures unless prohibited by law or when immediate action is necessary to protect safety or security.

Your Privacy Rights Under Canadian Law

As a Canadian resident, you have specific rights regarding your personal information under federal and provincial privacy legislation. We're committed to helping you exercise these rights and providing clear processes for doing so.

Access and Information Rights

• Request access to personal information we hold about you
• Receive information about how your data is collected and used
• Obtain copies of your personal information in a commonly used format
• Request correction of inaccurate or incomplete information

Control and Deletion Rights

• Withdraw consent for specific uses of your information
• Request deletion of your personal information where legally permissible
• Opt out of marketing communications while maintaining access to educational services
• Request restrictions on how we process your information

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include both technical and organizational safeguards designed to keep your information secure.

Technical Safeguards

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and vulnerability testing
• Secure hosting infrastructure with multiple layers of protection
• Access controls limiting who can view your personal information
• Regular software updates and security patches

Organizational Measures

• Staff training on privacy protection and data handling procedures
• Clear policies governing access to and use of personal information
• Incident response procedures for potential security breaches
• Regular review and updating of our security practices

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary depending on the type of information and your relationship with us.

Retention Periods

• Student records: Maintained for 7 years after program completion for educational verification
• Marketing communications: Until you unsubscribe or request removal
• Website usage data: Typically retained for 24 months for analysis purposes
• Payment information: Retained according to financial record-keeping requirements
• Support communications: Kept for 3 years to maintain service quality

When retention periods expire or you request deletion, we securely delete or anonymize your information unless we're legally required to maintain it longer. Some information may be retained in backup systems for a limited additional period as part of our data protection measures.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. These tools allow us to remember your preferences and provide more relevant educational resources.

Types of Cookies We Use

• Essential cookies necessary for website functionality and navigation
• Performance cookies that help us analyze website traffic and usage patterns
• Preference cookies that remember your settings and customization choices
• Marketing cookies used to deliver relevant educational content recommendations

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We use Google Analytics and similar tools to understand website performance, always in compliance with privacy regulations.

International Data Transfers

While we primarily store your information within Canada, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your privacy and comply with Canadian privacy law requirements.

Any international data transfers are conducted under adequate protection mechanisms, including contractual protections, certification schemes, or other approved transfer mechanisms that ensure your information receives equivalent protection regardless of location.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or prominent website notices, giving you time to review the updates before they take effect.

Minor updates, such as clarifications or formatting changes, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.